Customer Service Process
Contact the support agent
on 1213
Leave your feedback through Allo
Taxi’s mobile application
Send an email to
comments@allotaxi.com
Any complaint, whether made through the app, in writing or verbally, is immediately referred to our Support agent and recorded into the system either automatically or manually.
The Support agent will investigate and aim to respond within 48 hours after receiving the complaint. In the event there’s an urgent case, the support agent will respond immediately.
The support agent will contact you if further information is required.
The support agent will take the most appropriate disciplinary action in relation to your complaint in coordination with the drivers supervisor and manager.
The support agent will inform the client with the outcome of the process when required.
The complaint ticket will be closed on the system.
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